Terms of Service

Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of MAISON CLAIRE LONDON. By using our website and placing an order, you agree to these terms.

1. Applicability

By placing an order on our website, you agree to be bound by these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information are accurate and up to date. However, errors such as typographical mistakes or minor inaccuracies may occur. We reserve the right to correct such errors without prior notice.

3. Orders & Payments

  • Orders are processed only after full payment has been received
  • Available payment methods may vary depending on your location
  • Customers are responsible for ensuring that their selected payment method is valid and supported

4. Processing & Delivery

  • Processing time: 2-4 working days
  • Shipping time: 5-10 working days (depending on destination)
  • Orders are shipped directly from our international suppliers

Please note that delivery times may vary due to external factors such as customs or carrier delays.

5. Returns & Cancellations

For all information regarding returns and cancellations, please refer to our Return Policy.

6. Liability

  • We are not responsible for loss or damage during shipping if tracking confirms delivery to the provided address
  • Customers are responsible for entering the correct shipping details at checkout

7. Intellectual Property

All content on this website, including but not limited to text, images, branding, and logos, is the property of MAISON CLAIRE LONDON and may not be used, copied, or distributed without prior written permission.

8. Complaints Procedure

If you have a complaint, you can contact us at: Email: support@maisonclairelondon.com We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

10. Company Information

Maison Claire London is a trading name of OKE GROUPS.

OKE GROUPS Slotermeerlaan 58 1064 HC Amsterdam The Netherlands

Registration number: 96615702 VAT number: NL867683855B01 Email: support@maisonclairelondon.com

FAQ: FREQUENTLY ASKED QUESTIONS

It depends on your location. Orders are processed within 2–4 business days, and delivery then takes 5–10 business days — so most orders arrive within 7–14 business days in total.

For international deliveries, it may take slightly longer depending on customs and local carriers.

You will receive tracking details in your confirmation email once your order has been shipped.

You can return your item within 30 days of receiving your order.

Please make sure the item is unused, unwashed, and in its original condition with all tags attached.

For full details, please refer to our Return Policy.

Yes, for every order we take on the shipping costs. So you benefit from free shipping.

We carefully select our suppliers and ensure that all products meet our quality standards.

If something isn't quite right, you can make use of our 30-day return policy.

You can reach us at support@maisonclairelondon.com or through the contact form on our website.

Our team aims to respond within 24 hours.