Return policy

Return Policy

At MAISON CLAIRE LONDON, we do everything possible to ensure customer satisfaction. However, it may happen that you wish to return a product. This document clearly outlines our return policy.

Return Conditions

  • A return request can only be submitted after you have physically received the item.
  • Return shipping costs are fully the responsibility of the customer, including any international shipping fees, customs duties, or handling charges.
  • Items must be unused, unwashed, undamaged, and returned in their original condition, with all tags and labels attached.
  • Trying on items is allowed, but wearing them beyond fitting is not permitted.
  • Orders placed with the intention of returning multiple sizes or items are not accepted.

Return Process

  1. Register your return by contacting support@maisonclairelondon.com within 30 days of receiving your order.
  2. You will receive the return address of our supplier (located internationally). All returns are sent to this address.
  3. Ship the item back at your own expense, including any applicable shipping or customs costs.
  4. We strongly recommend using a Track & Trace shipping method. The return is on its way for approximately 5-10 working days in transit.

Refunds

Once the returned item has been received at the return address and approved:

  • The purchase amount will be refunded within 10 working days
  • Refunds are issued via the original payment method
  • Please note that it may take additional time for the refunded amount to appear on your account, depending on your bank or payment provider

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at support@maisonclairelondon.com with clear photo or video proof of the defect or damage. You are not required to return the damaged or defective item. Once we have confirmed the issue, we will send you a free replacement at no additional cost.

Liability

  • We are not responsible for lost packages if the tracking confirms delivery to the address provided by the customer.
  • Providing the correct shipping address is the customer's responsibility.
  • Any errors in the shipping address must be reported within 24 hours after placing the order.

Contact

For any questions regarding returns, please contact us at: Email: support@maisonclairelondon.com

FAQ: FREQUENTLY ASKED QUESTIONS

It depends on your location. Orders are processed within 2–4 business days, and delivery then takes 5–10 business days — so most orders arrive within 7–14 business days in total.

For international deliveries, it may take slightly longer depending on customs and local carriers.

You will receive tracking details in your confirmation email once your order has been shipped.

You can return your item within 30 days of receiving your order.

Please make sure the item is unused, unwashed, and in its original condition with all tags attached.

For full details, please refer to our Return Policy.

Yes, for every order we take on the shipping costs. So you benefit from free shipping.

We carefully select our suppliers and ensure that all products meet our quality standards.

If something isn't quite right, you can make use of our 30-day return policy.

You can reach us at support@maisonclairelondon.com or through the contact form on our website.

Our team aims to respond within 24 hours.