Shipping policy

Shipping & Delivery Policy

At MAISON CLAIRE LONDON, we aim to deliver your order as quickly and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.

Processing Time

  • Orders are processed within 2-4 working days
  • Once your order has been shipped, you will receive a confirmation email with tracking details

Delivery Time

  • The average delivery time is 5-10 working days, depending on your location
  • Please note that delivery times may vary due to:
    • High demand periods
    • Customs procedures
    • Carrier-related delays

Shipping Method & Origin

  • All orders are shipped directly from our international suppliers
  • Depending on your country, customs duties or import taxes may apply

Shipping Costs

  • We offer free shipping within the UK, including a Track & Trace number
  • For other destinations, shipping costs are calculated at checkout and depend on:
    • Order weight
    • Destination
    • Selected shipping method

Shipping Responsibility

  • Once tracking confirms that the package has been delivered, responsibility transfers to the customer
  • Customers are responsible for entering the correct shipping address
  • Any address errors must be reported within 24 hours of placing the order

Contact

For any questions regarding shipping or delivery, please contact us: Email: support@maisonclairelondon.com

FAQ: FREQUENTLY ASKED QUESTIONS

It depends on your location. Orders are processed within 2–4 business days, and delivery then takes 5–10 business days — so most orders arrive within 7–14 business days in total.

For international deliveries, it may take slightly longer depending on customs and local carriers.

You will receive tracking details in your confirmation email once your order has been shipped.

You can return your item within 30 days of receiving your order.

Please make sure the item is unused, unwashed, and in its original condition with all tags attached.

For full details, please refer to our Return Policy.

Yes, for every order we take on the shipping costs. So you benefit from free shipping.

We carefully select our suppliers and ensure that all products meet our quality standards.

If something isn't quite right, you can make use of our 30-day return policy.

You can reach us at support@maisonclairelondon.com or through the contact form on our website.

Our team aims to respond within 24 hours.