Privacy Policy

Privacy Policy

This Privacy Policy applies to the services of MAISON CLAIRE LONDON. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • IP address and device information
  • Website activity and browsing behavior

2. How We Use Your Information

We use your personal data to provide a smooth and secure shopping experience, including:

  • Processing and delivering your orders
  • Providing customer service and support
  • Sending order updates and important information
  • Improving our website, services, and user experience
  • Preventing fraud and ensuring platform security

3. Sharing Your Information

We only share your personal data when necessary to operate our business effectively, including:

  • Payment service providers
  • Shipping and logistics partners
  • IT and website service providers

Your data will never be sold or unnecessarily shared with third parties. We may only disclose information if required by law or legal obligation.

4. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and regulatory requirements

After this period, your data will be securely deleted or anonymized.

5. Cookies

Our website uses cookies to:

  • Ensure proper website functionality
  • Analyze visitor behavior
  • Improve marketing performance

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website performance.

6. Your Rights

You have full control over your personal data. You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Request data portability

To exercise any of these rights, please contact us using the details below.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Company Name: MAISON CLAIRE LONDON Email: support@maisonclairelondon.com

FAQ: FREQUENTLY ASKED QUESTIONS

It depends on your location. Orders are processed within 2–4 business days, and delivery then takes 5–10 business days — so most orders arrive within 7–14 business days in total.

For international deliveries, it may take slightly longer depending on customs and local carriers.

You will receive tracking details in your confirmation email once your order has been shipped.

You can return your item within 30 days of receiving your order.

Please make sure the item is unused, unwashed, and in its original condition with all tags attached.

For full details, please refer to our Return Policy.

Yes, for every order we take on the shipping costs. So you benefit from free shipping.

We carefully select our suppliers and ensure that all products meet our quality standards.

If something isn't quite right, you can make use of our 30-day return policy.

You can reach us at support@maisonclairelondon.com or through the contact form on our website.

Our team aims to respond within 24 hours.