Refund policy

Thank you for shopping with Maison Claire! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a refund on most products under the following conditions:

Eligibility for Refund

Non-sale items: Items purchased at full price are eligible for a full refund of the product price.

Sale items: Items purchased on sale are eligible for a refund of the product price paid.

Return Process

To initiate a return, please contact our customer service team at support@maisonclairelondon.com within 30 days of receiving your order. Items must be returned in their original, unused, and unwashed condition with all original tags and packaging. Customers will receive a return authorization, and we will provide instructions on how to send the item back to us.

Return Address

Returns are not sent to our office in the Netherlands. All returns must be sent to our fulfilment partner in China:

Shenzhen KuaiKua Technology Co., Ltd.
Room B104, Kaicheng High-Tech Park
No. 11 Jiali Road, Dalang Street
Longhua District
Shenzhen, Guangdong Province 518109
China

Please contact us at support@maisonclairelondon.com before sending your return, as returns without a return authorization cannot be processed.

Refund Amount

Once we receive your returned item, please allow up to 5-10 working days for it to reach us in transit. After we have received and inspected the return, your refund will be processed within 10 working days. Please note that it may take additional time for the refunded amount to appear on your account, depending on your bank or payment provider.

Exclusions

Final Sale Items: Some items, including clearance or limited-time offers, may be marked as final sale and are not eligible for refunds.

Damaged or Defective Products: If your product is defective or damaged, please contact us immediately at support@maisonclairelondon.com with clear photo or video proof of the defect or damage. You are not required to return the damaged or defective item. Once we have confirmed the issue, we will send you a free replacement at no additional cost.

Return Shipping Costs

Customers are responsible for the cost of return shipping for all returns. As returns are sent internationally from the United Kingdom to China, return shipping costs may be higher than domestic UK postage. We recommend using a trackable shipping service, as we cannot be held responsible for returns that do not reach us. Since shipping is free on all orders, your refund will cover the full product price you paid.

We want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns, don’t hesitate to reach out to our customer service team at support@maisonclairelondon.com.

ABOUT OUR COMPANY

This online store, Maison Claire London, is a trading name of and operated by: OKE GROUPS
Company address: Jarmuiden 27 A, 1046 AC Amsterdam, The Netherlands
Chamber of Commerce (KvK): 96615702
VAT Number: NL867683855B01
Email: support@maisonclairelondon.com
Phone (UK): +44 7882746838
Customer Service: Our team aims to respond to all inquiries within 24 hours on business days.