Privacy Policy

Last updated: September 15, 2026

Maison Claire operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Maison Claire is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information. Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies. From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf. From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email or other channels and showing you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment experience, detect or investigate fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our Services.

Communicating with you. We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law, respond to lawful requests from authorities, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (such as payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). With business and marketing partners to provide marketing services and advertising. When required to comply with legal obligations, enforce our terms, or protect our rights and the rights of others. In connection with a business transaction such as a merger or restructuring.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside.

To learn more about how Shopify uses your personal information, please visit: https://privacy.shopify.com

To exercise rights relating specifically to data processed by Shopify, you may use: https://privacy.shopify.com/en/data-subject-requests

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, keep items in your cart, process orders, and understand how visitors use our store. We may also use cookies for analytics and advertising, for example to measure the performance of our ads on Google. You can control or delete cookies through your browser settings and our cookie banner. Please note that blocking some cookies may affect how the website works.

Third Party Websites and Links

The Services may provide links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal information.

Children's Data

The Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

If you reside in the United Kingdom or European Economic Area, you may have the right to access, correct, delete, restrict, object to processing, or request portability of your personal information, subject to applicable law.

You may exercise your rights by contacting us at: support@maisonclairelondon.com

You also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner's Office (ICO).

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or UK-approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date accordingly.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

OKE GROUPS, trading as Maison Claire London
Jarmuiden 27 A, 1046 AC Amsterdam, The Netherlands
Email: support@maisonclairelondon.com

For the purposes of applicable data protection laws, OKE GROUPS (trading as Maison Claire London) is the data controller of your personal information.

ABOUT OUR COMPANY

This online store, Maison Claire London, is a trading name of and operated by: OKE GROUPS
Company address: Jarmuiden 27 A, 1046 AC Amsterdam, The Netherlands
Chamber of Commerce (KvK): 96615702
VAT Number: NL867683855B01
Email: support@maisonclairelondon.com
Phone (UK): +44 7882746838
Customer Service: Our team aims to respond to all inquiries within 24 hours on business days.